This Privacy Policy explains how Online CEO Ltd ("we", "us", "our") collects, uses, and protects your personal information when you visit our websites, register for any of our trainings, events, or programmes, sign up to our communications, or otherwise interact with us.

We are the data controller responsible for your personal data.
CONTACT DETAILS- Data controller: Online CEO Ltd (registered in England and Wales, company number 15044772)- Registered address: 4 Kensington Court, Wilmslow, Cheshire, SK9 5DA- Email: marco@marcorobinson.com

1. WHAT INFORMATION WE COLLECT
Information you give us:- Name- Email address- Phone number (if you provide it)- Any other details you submit through our registration form or when you message us.
Information we collect automatically when you use the site:- Device and browser type, operating system- IP address and approximate location- Pages visited, time on page, referring website, and how you interact with the site- Cookie and similar tracking data (see the Cookies section below).
We do not knowingly collect data from anyone under 18. Our trainings and programmes are intended for adults.

2. HOW AND WHY WE USE YOUR INFORMATION (LAWFUL BASES)
Under UK GDPR we must have a lawful basis for using your personal data. We rely on:
- Consent: when you opt in to register for a training, event, or programme and to receive marketing emails and messages from us. You can withdraw consent at any time.- Legitimate interests: to operate, secure, and improve our website and services, to understand how our marketing performs, and to contact registered attendees about the training, event, or programme they signed up for. We balance this against your rights.- Legal obligation: where we must keep records or respond to lawful requests.
We use your information to:- Register you for a training, event, or programme and send you joining details, reminders, and replays- Send you marketing emails, offers, and related content (where you have consented)- Respond to your enquiries- Measure and improve our marketing and website performance- Keep our website secure and prevent fraud or abuse- Comply with our legal and regulatory obligations.

3. MARKETING COMMUNICATIONS
If you register, you may receive marketing emails and messages about our trainings, events, products, and services. Every marketing email includes an unsubscribe link, and you can opt out at any time by clicking it or emailing us. Opting out of marketing will not stop essential service messages about a training, event, or programme you have actively registered for.

4. COOKIES AND TRACKING
We use cookies and similar technologies. When you first visit, our cookie banner lets you Accept All or Reject Non-Essential cookies. Non-essential cookies (including analytics and marketing or advertising cookies) are only set after you consent.
Categories we use:- Essential cookies: required for the site to function (for example, remembering your cookie choice). These do not require consent.- Analytics cookies: help us understand how visitors use the site so we can improve it.- Marketing or advertising cookies: used to measure and improve our advertising and to show relevant ads.
You can change or withdraw your cookie consent at any time by clearing the site cookies in your browser and reloading the page, which brings the banner back. You can also block or delete cookies through your browser settings, though some essential features may then not work.

5. WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal data. We share it only with:- Service providers who help us run the business, such as our email and CRM platform, our website and form host, our webinar or training platform, and analytics and advertising providers where you have consented.- Professional advisers (lawyers, accountants) where necessary.- Authorities or regulators where we are legally required to.
Some of these providers may process data outside the UK or EEA. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or Standard Contractual Clauses) to protect your data.

6. HOW LONG WE KEEP YOUR INFORMATION
We keep your personal data for as long as you remain subscribed to our communications or have an ongoing relationship with us, and until you ask us to delete it or withdraw your consent. We may keep certain records for longer where we are required to for legal, tax, or regulatory reasons. You can ask us to delete your data at any time (see your rights below).

7. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to keep your data secure, including restricted access and use of reputable, secured third-party platforms. No method of transmission over the internet is 100 percent secure, but we work to protect your information and to handle any breach in line with our legal obligations.

8. YOUR RIGHTS
Under UK GDPR you have the right to:- Be informed about how we use your data (this policy)- Access a copy of the data we hold about you (a Subject Access Request, which is free)- Have inaccurate data corrected- Have your data erased ("right to be forgotten")- Restrict or object to our processing, including objecting to direct marketing at any time- Data portability (receive your data in a usable format)- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, email us at marco@marcorobinson.com. We will respond within one month. There is no fee for a standard request.
If you are unhappy with how we have handled your data, you can complain to the UK Information Commissioner's Office (ICO):- Website: ico.org.uk- Helpline: 0303 123 1113
We would appreciate the chance to address your concerns first, so please consider contacting us before approaching the ICO.

9. THIRD-PARTY LINKS
Our website may link to other websites and social media platforms. This policy does not cover those sites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies before sharing any information with them.

10. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top. Your continued use of the site after changes are posted means you accept the updated policy.